Garmin Edge not recognised by a PC – charge only
A friend from Bicester (Oxfordshire) recently contacted me with a personal, non-business query. His Windows 11 PC suddenly stopped recognising the Garmin Edge 530 cycling computer. Upon connecting with a mini USB cable the computer would make the usual short “device connected” sound, but then nothing happens… Garmin Express software doesn’t “see” the device, and […]
Copying meetings is not supported
A user from one of the Oxford companies I provide IT Support to recently contacted me with a small issue. Suddenly, for no apparent reason, he could no longer copy calendar appointments from one Office 365 Outlook calendar to another. Tim has been doing this for years, but now Outlook was refusing to play ball, […]
Moving from Godaddy to Microsoft Office 365
Godaddy is one of the biggest web domain and website hosting companies. In 2014 they struck a deal with Microsoft to re-sell Office 365 Exchange email services. Many small businesses sign up for this as it looks like a great deal and is very easy to do when setting up a new domain or website. […]
MS Teams install – app package is not supported
Here is a new issue an owner of a small business in Oxford came to me with – on his brand new DELL Latitude laptop (running Windows 11 Pro) he couldn’t install Microsoft Teams that he just downloaded from Microsoft. The installer would start and then immediately fail with the following error: As usual, the […]
Scanning to Synology NAS Stopped working
An organisation in Oxford recently contacted me asking to investigate why scanning from their Konica Minolta BizHub photocopier to a Synology DiskStation NAS suddenly stopped working. This had been set up years ago and worked without a hitch all that time. Then, without any obvious reason, all scan jobs started failing with the following error: […]
IONOS Exchange Mailbox stopped working
One of my clients in Whitney (Oxfordshire) had an IONOS (previously 1&1) Exchange 2013 mailbox. Around November 2023 it was upgraded to Exchange 2019 on the IONOS end. After the upgrade, the email account was still accessible via webmail but was no longer working in Outlook. The user tried to remove and re-add the account […]
Your organisation has deleted this device (700003)
A user from a small company in Oxford came to me with a somewhat unusual error message. This was happening on his personal laptop configured to access his business Microsoft Office 365 emails in Outlook. The account was configured and working fine for some time, but one morning it asked to sign in again. The […]
Modify Outlook signature for plain text emails
One of my self-employed IT Support clients in Bicester (Oxfordshire) recently asked me how to modify their Outlook signature that appears when replying to pain-text emails. This was not something I had come across before so a little research was required. Most emails these days are sent in HTML format, however, quite a few are […]
Personal Stationery Theme doesn’t load in Outlook
Around the end of October 2023, I started receiving reports from my customers in around Oxfordshire that Personal Stationary templates stopped working in Microsoft Outlook. This wasn’t affecting all users, only those who tried to enable or change personal stationery in Outlook settings. People who had stationary already selected and didn’t touch the settings were […]
Search and replace multi-line text in Notepad++
Notepad++ is my favourite text editor. It’s incomparably more powerful in feature-rich than Windows Notepad, however, even Notepad++ can’t do proper multi-line search and replace out of the box. Sure, you can enable the Extended search mode and mark each new line with \n, but this is clunky and only practical if you have only […]