Gmail account stopped working in Outlook
I’ve encountered this issue a few times while working for customers in Oxfordshire. The Gmail account in Microsoft Outlook (classic) would stop working or start working intermittently. After removing the Gmail account from Outlook and trying to add it again, the following error pops up: Outlook never prompts for the password, or displays the OAuth […]
Microsoft 365 – DKIM selector2 record not found
This issue recently occurred when configuring DKIM / DMARC for a customer in Oxford. After setting everything up and give enough time for DNS updates to propagate, DKIM selector2 record was not working. On Microsoft 365 admin portal everything looked correct and all DNS records were published. Even selector1 was working as expected, the issue […]
Implement DMARC and DKIM for Microsoft 365
DMARC works alongside SPF and DKIM to prove email sender’s authenticity and adds an additional layer of protection in fighting phishing and email address spoofing. SPF If you have a fully configured email domain within Microsoft 365, you should already have SPF configured. DKIM To enable DKIM, navigate to Microsoft 365 admin centre > Security […]
Synology Hyper Backup – Failed to Connect
I had this issue setting up Hyper Backup between two Synology Diskstation devices for a customer in Oxford. Synology NAS devices were located at different sites. The Draytek firewall at the destination office was set up to forward port 6281 to the destination NAS (which had Hyper Backup Vault installed). Slightly off-topic security warning – […]
Windows 11 – Make Azure / Entra AD user admin
Normally, a user who joined a Windows 10 / 11 PC to Entra AD becomes a local administrator. Everyone else who logs in subsequently doesn’t get the admin rights. Here is a quick way to make a user who previously logged on to a PC an administrator. October 2024Oxford, Oxfordshire
macOS – Relocate folder to external hard drive
I recently used this method for a customer in Oxford whose 256GB hard drive on their Mac Mini was running out of space. You can re-locate pretty much any folder within macOS to another place (including an external hard drive) by moving the original folder and then creating a symbolic link in its original place. […]
Teams channels couldn’t load. Refresh the page to try again
A user from a small company in Oxford came with a new Microsoft Teams issue. They couldn’t copy files from one Team’s File section to another Team’s channel. Expanding the “In Channels” section in the file copy winodw would bring the following error. Clicking the Retry button was completely useless. A quick test revealed that […]
System Error – msvcp140_atomic_wait.dll was not found
This issue occurred to one of our clients in Oxford when they tried to open a Microsoft Word document from the company’s SharePoint library in the desktop version of Microsoft Word (it worked fine in the web version). The MS Word would not open, instead, the following error message would pop up: The issue was […]
Set up Windows 11 with local user account
Microsoft is slowly but surely removing all options to set up a Windows 10 computer without an online Microsoft account. Until recently, you could create a local offline account if you didn’t have (or pretended to not have) an Internet connection. This has now changed and unplugging your network cable will no longer work. Windows […]
Slideshow dekstop background keeps switching to Picture
Here is a little strange little issue a customer from a small business in Oxford came to us with – he wanted his Windows 11 laptop desktop background to be a slideshow of personal pictures. He was also using the Windows 11 virtual desktop feature (which allows users to switch between virtual desktops by using […]