Remap Copy / Paste to CTRL Key on a Mac
A customer from a small business in Oxford came with a quite simple IT support query – they were often switching between Windows and Mac computers and were finding it difficult to deal with very often used shortcuts: Copy, Cut, Paste, Undo, etc. On Windows, they are triggered by the CTRL key, on Mac – […]
How to open .msg files on a Mac
.msg files are normally created by Microsoft Outlook on Windows computers. macOS doesn’t have any built-in way to open these files. Even Microsoft Outlook for Mac can’t open .msg files. There are a few ways to deal with this issue. Third party .msg viewers apps Just search “.msg viewer” in the macOS App Store, and […]
macOS Automator copy fails – you don’t have permission…
This issue hit one of our IT Support clients in Oxford, primarily using Macs. A user was trying to set up an Automator workflow to copy the Xcode folder from the local Documents to a Synology NAS network storage device. The copying would work for a while, but then the following error would pop up: […]
macOS TextEdit – Open Blank Document
If you try to open TextEdit in any modern version of macOS, by default it will open a Finder File Picker asking you to choose where you want to save the document. If you prefer it to open a blank document straight away, you need to disable iCloud Drive sync for TextEdit. To do this: […]
Unlock Windows 11 Home Local Account
If you have another admin user account on the computer, you can unlock the account using command prompt: January 2025Oxford, Oxfordshire
GeoSetter Beta – could not find pearl5*.dll
GooSetter Beta suddenly started throwing the following error when saving GPS coordinate changes to photos. The issue was caused by GeoSetter using incorrect path to look for exiftool files. To resolve this, all I had to do was move all files from C:\Users\UserName\AppData\Roaming\GeoSetter_beta\tools to C:\Users\UserName\AppData\Roaming\GeoSetter_beta\tools\exiftool_files. Basically, create a new folder called exiftool_files in C:\Users\UserName\AppData\Roaming\GeoSetter_beta\tools and […]
Manually install Google Chrome Extension
We used below method to manually install Google Chrome Store Extension for a client who was traveling and the extension he needed was not available in the country due to regional restrictions. After completing the above steps the Chrome extensions was installed and working normally. January 2025Oxford, Oxfordshire
Manually Force Clear Print Queue
This issue we had to deal recently for a client on Windows Server 2016 print server. One of the print jobs sent from a client Windows 10 PC got stuck in a print queue on the server. Deleting / cancelling the failed and stuck print job was unsuccessful, even after restarting the Print Spooler service […]
Outlook automatically scrolls down to older emails
This issue started happening in January 2025 for a one of our customers in Oxford. Microsoft Outlook 365 (classic) randomly jumps to older emails in the inbox when changing folders, deleting, flagging emails, etc. Sometimes it jumps without the user performing any action whatsoever. First, I’m going to list what didn’t help: Some people on […]
DELL Latitude Laptop Graphics Driver Error (Code 43)
This recently happened to a couple of our customers in Oxford running DELL Latitude 7350 laptops with Intel Core Ultra 7 165U CPUs and integrated Intel Graphics. The computer would suddenly crash, and after reboot they could no longer use the second screen. Device Manager shows Intel Graphics (Under Display Adapters) with an exclamation mark […]